FAIRFIELD   Phone: 02 9724 7802    PENRITH   Phone: 02 4732 2277
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Shipping Information

Shipping Information

Shipping Information | FREE Express over $50
CHIC SKIN AND LASER CLINICS SHIPPING INFORMATION

Current Status: Some delays due to high volume.
Delivery times: Australia Post has advised some delays due to high volume.

How long will my order take to arrive?

Shipping Method
Australia Post Express eParcel
FREE on all order over $50

Total Deliver Time

1- 3 business days.
The Australia Post Express Next Day Network can be found by clicking here.
Tracking number will be provided.
Parcel is Subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.

What if my order hasn’t arrived in the estimated time?

We know you’re probably used to our super-fast dispatch times, as well as our guarantee to have any orders placed before 2pm dispatched on the same day. However, due to the ongoing COVID-19 crisis, we have had to slightly modify our processes in order to ensure the absolute health and safety of our team members as well as our wonderful customers.

This will mean our dispatch times will be slightly delayed and we can no longer guarantee same day dispatch for orders placed before 2pm. Rest assured, we are doing our best to send out orders as fast as we can! Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday – Friday and excludes public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday.

If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.

Who will deliver my parcel?

Your parcel will be sent via Australia Post (eParcel and Express).

How to track your parcel with Australia Post:

  1. You’ll find your tracking number under “Consignment Number” in the PDF document attached to your shipment confirmation email.
  2. Enter this tracking number at http://auspost.com.au/track/track.html
    For parcel enquiries you can contact Australia Post directly on 137 678
    If you have been through these processes and still cannot locate your parcel, please email us info@chicaustralia.com.au

Ways to ensure you don’t miss your delivery:

Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.

If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg “Leave at Reception”).
If your parcel is being delivered with our same day delivery service, please ensure your mobile number is in the delivery comments or on your customer account, so we can contact you if necessary.

What happens if an item I ordered was out of stock?

If one of the items you’ve ordered is out of stock, your order will be placed on hold until the available item comes back into stock.

This will be reflected on your confirmation email, as your dispatch date will be delayed.
Thanks for understanding.

BOOK YOUR COMPLIMENTARY CONSULTATION

Remember, your skin is completely unique to you, the best way to ensure you are getting a treatment specifically suited to your skin type is to book a consultation with one of our experts.