Refund and Returns Policy
14-DAY RETURNS POLICY
*Please note that to ensure the safety and wellbeing of staff, and minimise any possible spread of COVID-19, all returning and incoming deliveries will now be quarantined for 24 hours before being processed. We apologise for any inconvenience this may cause and will process all returns as soon as possible.
Can I return something I’ve purchased?
We are happy to offer a store credit, exchange, or refund on an item you’ve purchased from us – simply contact us within 14 days of your order date.
CHANGE OF MIND
If you’ve had a change of heart about an item you have ordered, we’ll need to receive it back to us unopened and unused, in the original packaging.
FAULTY ITEM
If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.
ALLERGY RETURN
In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.
Allergy returns must be less than 20% used upon arrival back with us.
INCORRECT ITEM/DAMAGED ON ARRIVAL
If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.
Please don’t dispose of the item until we’ve had a chance to chat with you!
HERE’S HOW IT WORKS
1.Get in touch
To request a return, please fill out the returns form below.
Please ensure this form is submitted before sending your item back to us – it makes the process a lot easier.
2.We’ll get back to you
One of our Customer Service team members will contact you via email with instructions on how to create your return shipping label to get your item back to us.
3.Pack & Send
Pack up your item carefully, so it reaches us safely . You can re-use your CHIC packaging, or a similar sized box if you no longer have it.
Following the instructions emailed to you, print your return shipping label, and tape it to the front of the box.
Drop the parcel off at either an Australia Post Outlet, in a free standing post office box, or in your parcel locker.
4.Then what happens?
Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas. We will process your exchange, refund or store credit within 5 business days of your return arriving back to us.
We’ll be in touch as soon as your return is complete.