This is the Privacy Policy of Chic Skin And Laser Clinics (‘CHIC’, ‘us’, ‘we’, ‘our’). This Privacy Policy sets out Chic Skin And Laser Clinics obligations in line with the Australian Privacy Principles (‘APP’) in the Privacy Act 1988 (Cth) (‘Privacy Act’). This policy also takes into consideration requirements under the General Data Protection Regulation (GDPR) as it applies to European Union (EU) residents who interact with us. Where the terms ‘information’ or ‘personal information’ are used in this policy this is a reference to both ‘personal information’ as defined in the Privacy Act and to ‘personal data’ for the purposes of the GDPR (if applicable). This Privacy Policy sets out the different types of information we collect, why we collect it and what you can do if you would like to remove yourself from our mailing list or change any details we may hold about you. If you need to contact us to discuss this policy, our contact details can be found here.
What information does CHIC collect and when does it collect this information?
CHIC will collect information from you when you visit our website or when you otherwise transact with us. The types of information that CHIC collects from you and the situations in which we collect personal information are outlined below.
If you sign up as a member: we will collect your name, country of origin and email address. You will not be put on the mailing lists of any third parties.
If you do not sign up as a member: we may collect general site traffic data (see the paragraph on General site traffic data below).
When you place an order: we collect your name, billing address, delivery address, email address and telephone number. This information must be provided to allow us to effect delivery of the products that you order, and to contact you if necessary. These details are retained in our database for record keeping purposes. Your email address may also be used to contact you in the event that you discontinue a shopping session. We or our service providers may contact you by email to see if there were any problems and if we can help you to complete your transaction.
If you elect to pay online using your credit card: your credit card details are not stored by us. They are encrypted and passed directly to the Bank through our security provider. You can read more about our payment systems and security in the Help section of our website. Any other information you provide at the checkout, such as comments or survey responses is stored by us and is used to better plan future items to add and developments for the website.
When you use our website: General site traffic data is collected for the purpose of site maintenance and improvement and provides information about which and how often certain pages are viewed. This helps us to understand what sorts of products our customers are interested in and alerts us to any areas of the site that may be difficult to navigate. The data we collect may include your IP address, your approximate geographic location, and data sent to us by your web browser, such as your operating system, browser type and version, computer type, MAC address and screen resolution. Cookies and other tracking technologies are used by us and our third-party partners, such as our advertising and analytics partners and our fraud prevention service provides, to provide functionality and to recognise you across different services and devices. You may opt out of sending us cookie data but this may adversely affect your experience using our services.
When you apply for a job with us: Personal information collected from employment applications by post or by email to CHIC will only be used for the purpose of hiring new employees. Your employment application will be stored by us on file for the duration that they are relevant to hiring new employees and then destroyed. This information will not be disclosed to third parties.
When you engage in business with us: CHIC may collect personal information from you when you provide it to us in the ordinary course of business, for example when you contract with us or otherwise engage with our business.
Enquiries: when you make an enquiry of us online or by phone, we may collect your name and contact details in order to respond to your enquiry.
The main consequence for you, if some or all of the above personal information is not collected by us is that we may not be able to provide goods, services or information to you, or be able to provide them to the same standard as if we had the information requested.
CHIC collects personal information to:
As part of our promotional, educational and remarketing campaigns, we may contact you using the email address you have provided. If you prefer not to hear from us, please click on the “unsubscribe” link at the bottom of any email we send you and you will be removed from any future communications. You can also unsubscribe (or re-subscribe) at any time by logging in as a member using your email address and password, and then going to the Modify Details section of this site.
Generally, we require that our service providers who handle or obtain personal information acknowledge the confidentiality of this information, undertake to respect any individual’s right to privacy and comply with applicable privacy laws. By providing your personal information to us, you consent to the transfer of that information to our third party providers and to the storage of your personal information by us or our third party
When we send information overseas, in some cases we may not be able to take reasonable steps to ensure that overseas providers comply with the Privacy Act and/or the GDPR and those providers may not be subject to the same level of protection or obligations that are offered by the Privacy Act and the GDPR. By proceeding to acquire our services and products you agree that you cannot seek redress under the Privacy Act, the GDPR or in any other way against us (to the extent permitted by law) and you may not be able to seek redress overseas. If you do not agree to the transfer of your personal information outside of Australia, please contact us before you agree to this Privacy Policy. In these circumstances, we may be prevented from providing products or services to you.
All personal information held by us will be handled and stored in accordance with our obligations under the Privacy Act. We will take reasonable steps to:
When your information is no longer required it is destroyed in a secure manner.
You are entitled to request access to personal information we hold about you and to request any information we hold about you be corrected or deleted. If you would like to request to review, correct, update, suppress, restrict or delete personal information that you have previously provided to us, or if you would like to request to receive an electronic copy of your personal information for purposes of transmitting it to another company (to the extent this right of data portability is provided to you by applicable law), you may contact us by emailing
and we will provide this information to you consistent with applicable law.
In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information deleted from our database or otherwise let us know what limitations you would like to put on our use of your personal information. For your protection we may need to verify your identity before implementing your request. We will comply with your request within a reasonable period after you make your request. We reserve the right to charge a fee for providing access to your information when permitted by law. If we delete your information we may not be able to provide goods, services or information to you, or be able to provide them to the same standard as if we had your information.
This Privacy Policy is strictly limited to the collection, storage and use of personally identifiable information collected by Adore Beauty in the course of our business. It does not apply to any third parties. We have no control over the privacy practices or the content of any third party websites, and assume no liability for the privacy practices of those websites. We urge users to take time to examine individual privacy policies and guidelines on other websites.
Our products and services are not directed to individuals under the age of sixteen, and we do not knowingly collect personal information from individuals under 16. If we become aware that a person under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us using the details below.
You can contact us by email at info@chicaustralia.com.au
If you would like to complain about a breach of the Australian Privacy Principles or the GDPR you can contact us using the details below. We will look into your complaint and respond promptly in writing notifying you of what we will do in response.
This policy is subject to change over time without prior notice. We may amend this policy by updating it and posting it on our website.
Remember, your skin is completely unique to you, the best way to ensure you are getting a treatment specifically suited to your skin type is to book a consultation with one of our experts.